PRIVACY POLICY

OUR PRIVACY POLICY TOGETHER WITH OUR TERMS AND CONDITIONS AND ANY OTHER DOCUMENT REFERRED TO ON IT) LETS YOU KNOW WHAT KIND OF PERSONAL INFORMATION WE COLLECT, HOW IT IS HANDLED, WITH WHOM IT MAY BE SHARED, WHAT CHOICES YOU HAVE REGARDING OUR USE OF YOUR INFORMATION, AND HOW YOU MAY ACCESS SOME OF THE DATA YOU PROVIDE TO US. PLEASE READ THE FOLLOWING CAREFULLY TO UNDERSTAND OUR VIEWS AND PRACTICES REGARDING YOUR PERSONAL DATA AND HOW WE TREAT IT. 

 

Introduction

Homeluxe.co.uk is a website property of Homeluxe Ltd. which is registered in England & Wales No. 09369834 (who we refer to as "we", "us" and "our" below). We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the Homeluxe Website at www.homeluxe.co.uk, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please email info@homeluxe.co.uk or telephone 0333 200 1444

No Junk

We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.

We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings we promise not to bombard you with junk emails, and will only send you details about items and promotions which we think will be of interest to you. We will use your personal data to process your order and for marketing purposes.

By registering with Homeluxe.co.uk you consent to us sending you special offers and promotions from us and specially selected third parties by post and email. This means we will share your personal data with carefully selected database consultancies to help us to understand your behaviour and preferences for marketing purposes and to enable us to improve our customer experience. Your name and postal address will also be shared with our carefully selected retail partners so that they can provide you with latest news and offers on goods or services which may be of interest to you. If you would prefer us not to share your personal data with our retail partners, please email info@homeluxe.co.uk

If you decide that you no longer want to receive any of our emails you can also unsubscribe at any time by emailing us at info@homeluxe.co.uk

What information do we collect and how will we use it

When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es).

We will use this information to process your transaction and despatch your order.

We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary. You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone. On occasion we may ask for feedback from you about the usage or services our Website provides to help us develop and improve it further.

For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as it is reasonably necessary for these purposes.

What you can expect from us

We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Other people who might use your information

We may share your personal data with carefully selected database consultancies to help us to understand your behaviour and preferences for marketing purposes and to enable us to improve our customer experience. Your name and postal address will also be shared with our carefully selected retail partners so that they can provide you with the latest news and offers on goods or services which may be of interest to you. If you have any questions about how your personal data will be shared or if you do not want your personal data to be shared with our retail partners, please email info@homeluxe.co.uk

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

We may on occasion notify you by email about changes to our Terms and Conditions, Privacy Policy or other important changes to our Website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.

Updating your personal details

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging into the Website and amending your details as appropriate.

You are entitled to ask for a copy of the information we hold about you.

Finally

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.


COOKIES

What are cookies?

Homeluxe use cookies in order to create an enjoyable and easy online shopping experience for you. By using Homeluxe’s website you are agreeing that we can store cookies on your device. Cookies are small text files we put in your browser to track usage of our site but they don’t tell us who you are and are harmless.

Can I delete or control my cookies?

If you wish to delete any cookies that are already on your computer or device please refer to instructions for your file management software to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling further cookies you may not be able to shop the online store as the session cookies retain your basket information.

Where can I find out more?

Further information about controlling or deleting cookies can be found at www.aboutcookies.org. If you have any queries concerning your personal information or any questions on our use of information, please contact our customer service team.


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